The unprecedented event of the Covid-19 Pandemic has caused tremendous disruption to individuals and businesses worldwide. During these challenging times all ACOM locations will remain open unless required to close by federal or local government mandate. Whether in our offices or working remotely, we are committed in doing everything possible to provide you with the same level of service you have always been accustomed to.
Along with our commitment to you, we have a solemn responsibility to the health and safety of our employees. With this in mind, our office-based staffing levels will be kept to a minimum, with the remainder of our associates working from home. Fortunately, we are well equipped for telecommuting and don’t anticipate any significant degradation of service.
Help desk support for all our product lines are fully functional and at normal capacity, so there is no need of any scheduling change. You may call in or email just as you normally do. This world-wide pandemic puts all businesses in unchartered waters, so we sincerely appreciate your understanding if you do experience a slower response than normal.
Unfortunately, the only on-premise support we are able to provide at this time will be for printers or related hardware under maintenance. This service will be provided via ACOM contractors as normal. Response time, however, may be impacted by geographic location and regional or local restrictions. We will be deferring any on-premise support for software, database or networks until this health crisis subsides and things get closer to normal. Until then, please know that we appreciate your business and remain committed in supporting you.
Our best regards,
The ACOM Management Team