The unprecedented event of the Covid-19 Pandemic has caused tremendous disruption to individuals and businesses worldwide. We are pleased to report that ACOM has maintained normal operations during these challenging times with Client Care help desk support fully functional for all product lines.
The reopening of businesses is both a welcome event and challenging one as companies must adapt to new health and safety guidelines for workers. Please let us know if adjustments in your work environment will require any system or software configuration changes. We’re here to help!
Along with our commitment to you, we have a responsibility to the health and safety of our employees. With this in mind, and in consideration of Covid-19, our staff will continue to work both from ACOM offices and remotely. Whether in our offices or working remotely, we remain committed to providing customers with the same level of service they have always been accustomed to.
On-premise support for printers or related hardware under maintenance will continue to be provided through ACOM contractors as usual. During this gradual reopening, response times may be impacted depending on geographic location and/or local restrictions. On-premise support for software, database or networks will also be provided with a first consideration of these local health and safety restrictions.
Please know that we appreciate your business and remain committed to supporting you.
Our best regards and stay safe,
The ACOM Management Team