ACOM Systems Privacy Policy

This privacy policy sets out how Valsoft Corporation dba ACOM Systems uses and protects any information that you give us when you use our website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Valsoft Corporation dba ACOM Systems may change this policy from time to time by updating this page. Please check this page from time to time to ensure that you are apprised of any changes. This policy has been updated and revised as of 11th of September, 2024.

What we collect

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; computer and connection information and purchase history.

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password (when applicable), communications, comments, feedback, product reviews, recommendations, and personal profile data.

Why we collect such information

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;
2. To provide our Users and customers with ongoing customer assistance and technical support;
3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
4. To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services;
5. To comply with any applicable laws and regulations;
6. Record keeping.
7. We may use the information to improve our products and services.
8. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
9. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

How we may communicate with users

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce any User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and maintain. We consistently audit and maintain these procedures, as well as inform, update and train ACOM employees and partners on proper adherence to data security requirements.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Website Platforms We Use

WordPress Engine

ACOM websites and site related data storage reside on the WP Engine platform. WP Engine continually monitors developments in data security, privacy, and compliance around the globe and complies with GDPR’s requirements, both as a controller of ACOM account data and as our processor of the end-user personal data we store on the WP Engine platform. WP Engine has also updated their terms to reflect the obligations they have as a processor under GDPR.

It’s important to note that third-party services, such as Google Analytics or other applications offered through the WP Engine platform placing cookies or utilizing other tracking technologies through these services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the WP Engine or ACOM Privacy Policies. Below are the links to third-party privacy policies used on the ACOM website:

• Google Analytics
• Microsoft Dynamics 365
• Gravity Forms
• Pardot

Volusion

Our online store for printer supplies (orderprintersupplies.com) platform and shopping cart application are hosted by Volusion. Valsoft Corporation dba ACOM Systems does not hold or store credit card information on purchasers of our products in this operation. According to their privacy policy, Volusion follows industry standards on information security management to safeguard sensitive information, and are a certified as a PCI-DSS service provider. The Volusion privacy policy was last updated on May 24, 2018 to reflect the preceding information and also includes their policies for residents of the EEA.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be applicable. If you would like a copy of the information we hold on you, please contact us at privacy@acom.com or write us to the attention of: Controller, ACOM Systems 2455 Meadowbrook Pkwy NW, Duluth, GA 30096. If you believe that any information we are holding regarding you is incorrect or incomplete, please contact us as soon as possible, as described above. We will promptly correct any information found to be incorrect.